FAQ
1. Orders & Payments
Q: How do I place an order?
A: Browse our collections, select your items, and proceed to checkout. The process is quick and secure.
Q: What payment methods do you accept?
A: We accept all major UK credit and debit cards, PayPal, and Apple Pay. Other payment options may be available at checkout.
Q: Can I edit or cancel my order after placing it?
A: Orders can be modified or canceled within 12 hours. Contact us immediately for assistance.
2. Shipping & Delivery
Q: Do you ship across the UK?
A: Yes, we offer nationwide shipping across the UK.
Q: How much does shipping cost?
A: Free shipping worldwide .
Q: How long does delivery take?
A: Standard delivery takes 8–14 business days. For express delivery, expect your order within 7–14 business days.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping delivery .
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in their original packaging. Sale items are non-returnable.
Q: How do I return an item?
A: Contact us at support@dirianpluse.com to request a return label and further instructions.
Q: How long does it take to receive my refund?
A: Refunds are processed within 7 working days of receiving your return.
4. Product Information
Q: Are your sizes UK standard?
A: Yes, our clothing and shoes follow UK standard sizing. Check the size guide on each product page for more details.
Q: How can I be notified when an item is back in stock?
A: Sign up for back-in-stock notifications on the product page or join our mailing list for updates.
Q: Do you offer sustainable or eco-friendly products?
A: We’re committed to offering sustainably sourced items whenever possible. Look for eco-friendly tags in our collection.
5. Customer Support
Q: How do I contact you?
A: You can reach us via email at connect@dirianpluse.com or through the contact form on our website.
Q: What are your operating hours?
A: Our customer support team is available Monday–Friday, 9 AM–5 PM (GMT).
Q: Can I track my order?
A: Yes! Once dispatched, you’ll receive a tracking link via email or SMS to monitor your order.
If you’d like to make further adjustments or add details specific to your branding or UK customer needs, let me know!
Q: How do I place an order?
A: Browse our collections, select your items, and proceed to checkout. The process is quick and secure.
Q: What payment methods do you accept?
A: We accept all major UK credit and debit cards, PayPal, and Apple Pay. Other payment options may be available at checkout.
Q: Can I edit or cancel my order after placing it?
A: Orders can be modified or canceled within 12 hours. Contact us immediately for assistance.
2. Shipping & Delivery
Q: Do you ship across the UK?
A: Yes, we offer nationwide shipping across the UK.
Q: How much does shipping cost?
A: Free shipping worldwide .
Q: How long does delivery take?
A: Standard delivery takes 8–14 business days. For express delivery, expect your order within 7–14 business days.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping delivery .
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in their original packaging. Sale items are non-returnable.
Q: How do I return an item?
A: Contact us at support@dirianpluse.com to request a return label and further instructions.
Q: How long does it take to receive my refund?
A: Refunds are processed within 7 working days of receiving your return.
4. Product Information
Q: Are your sizes UK standard?
A: Yes, our clothing and shoes follow UK standard sizing. Check the size guide on each product page for more details.
Q: How can I be notified when an item is back in stock?
A: Sign up for back-in-stock notifications on the product page or join our mailing list for updates.
Q: Do you offer sustainable or eco-friendly products?
A: We’re committed to offering sustainably sourced items whenever possible. Look for eco-friendly tags in our collection.
5. Customer Support
Q: How do I contact you?
A: You can reach us via email at connect@dirianpluse.com or through the contact form on our website.
Q: What are your operating hours?
A: Our customer support team is available Monday–Friday, 9 AM–5 PM (GMT).
Q: Can I track my order?
A: Yes! Once dispatched, you’ll receive a tracking link via email or SMS to monitor your order.
If you’d like to make further adjustments or add details specific to your branding or UK customer needs, let me know!